Covergence Call Control

Solution Summary

Voice communications are a critical component of a complete enterprise- wide UC solution. Microsoft currently integrates with existing phone systems through the use of the uaCSTA (user-agent Computer Supported Telecommunications Application) specification for third-party telephony integration. However since most PBX vendors do not support the uaCSTA specification, Covergence provides its Covergence Call Control solution.

Solution Overview

Covergence Call Control (CCC) enables enterprises to include incumbent phone systems in UC initiatives, by interconnecting OCS with the existing corporate voice infrastructure. Best of all, unlike alternative solutions, CCC does not require costly PBX upgrades. A versatile offering, CCC interoperates with the leading PBX systems, supports multi-vendor PBX environments, and works with both Microsoft OCS and its predecessor Microsoft Live Communications Server (LCS).

CCC brings PBX line presence and call control to OCS. With CCC, MS Office Communicator (MOC) users place telephone calls directly from the MOC contact list. Mobile information workers can initiate calls from any location, using their phone of choice – PBX phone, cellular phone, or home phone. Calls can be placed to internal or external contacts, and multiple numbers can be assigned to a contact. Click-to-call dialing simplifies telephone calling and eliminates the use of paper or on-line telephone directories. It also allows a user to quickly “escalate” a drawn out text chat session to a telephone call when typing becomes burdensome or impractical.

Features and Capabilities

Click-to-call from MOC contact list
Initiate calls from any phone
Multiple numbers per contact
Control PBX calls from MOC
Hold/retrieve
Announced/blind transfer
Set DND & call forwarding
Pop-up toast incoming call notification w/caller ID display
Answer, reject, deflect
MOC contact list PBX line presence indication

Supported UC Platforms

Microsoft OCS 2007
Microsoft LCS 2005
Cisco® Unified Communications Manager (formerly Call Manager)
Avaya Communication Manager
BroadSoft BroadWorks

Flexible Pricing

Covergence offers flexible pricing to meet every organization plan and budget. CCC is available as a both a perpetual license and as a subscription service.